Policies

Our policies help provide clear expectations for how we operate as a church community. They guide our leadership, protect those who participate in our ministries, and ensure we meet the legal and safeguarding standards required in Queensland and Australia.

Policies provide an important framework that supports a safe, healthy, and accountable church environment. Below are key policy documents that shape our ministry and governance.

Please contact us if you would like to ask any questions about our policies.

Complaints and Concerns

Vineyard Brisbane West Church seeks to handle concerns with humility, fairness and transparency. Concerns will be taken seriously and addressed in accordance with our safeguarding and complaints procedures.

General enquiries or complaints

If you have an enquiry or complaint of a general nature you can contact us through this website using our office email address.

Safeguarding concerns

If you have a safeguarding concern about the conduct, safety or the wellbeing of someone involved in our church activities, we encourage you to speak with one of our Safe Ministry Contacts using the links below, which will direct you to our Safe Ministry Check portal.

Safe Ministry and Safeguarding

We believe every person should feel safe, respected and valued when participating in church life.

Our safeguarding framework includes:

• Safe recruitment practices
• Worker training and screening
• Clear reporting processes
• Accountability structures for leaders and volunteers.

If you have any concerns about safety within the church, please contact our Safe Ministry Contacts.

Child and Youth Risk Management Strategy (Child Protection Policy)

We are committed to the safety, wellbeing, and dignity of children and young people.

Our Child and Youth Risk Management Strategy outlines how we prevent, recognise, and respond to concerns about the safety of children in our church ministries. It includes procedures for safe recruitment, supervision, training, and reporting concerns in line with Queensland child safety requirements.

All ministry workers serving with children or youth complete safeguarding training and appropriate screening before serving.

Vineyard Brisbane West Church uses Safe Ministry Check, a secure online safeguarding platform used by many churches across Australia. The system helps us manage training, screening and compliance for those serving in ministries involving children and young people.

To view our public commitment, our policy, our code of conduct, or to message us a safeguarding concern please visit our Safe Ministry Check portal by clicking the image below.

Privacy Policy

Vineyard Brisbane West Church respects the privacy of individuals and seeks to handle personal information responsibly.

When you visit the Vineyard Brisbane West Church website and other services we operate, limited technical information may be collected automatically, such as browser type, pages visited, general location data, and information collected through cookies or similar technologies. This helps us understand how our website is used and improves the experience for visitors.

If you choose to contact us through a form or provide personal information through email or other means, we will only use that information to respond to your enquiry or communicate with you about church related activities. We do not sell or share personal information for marketing purposes.

We only collect personal information when it is needed to provide a service or respond to enquiries, and we do so with your knowledge and consent. Any information collected is stored securely and retained only as long as necessary. Some digital services we use (such as secure cloud storage systems) may store data on servers outside Australia. Where this occurs we take reasonable steps to ensure appropriate privacy protections are in place.

Any personal information provided is handled with care and used only for appropriate church communication and administration purposes such as pastoral care, ministry coordination, safeguarding training and compliance, and communication with our church community about activities and events.

Photos or video may occasionally be taken during church gatherings or events for communication or promotional purposes. Attendees who prefer not to appear in photos or recordings, can please let a member of our church team know.

We only share personal information where necessary and appropriate. This may occur with your expressed permission, or where required by law (such as for child protection or financial compliance), or where trusted service providers assist with church operations, such as IT services, event registrations, payment processing, or safeguarding systems like Safe Ministry Check. In all cases, we seek to ensure that any third-party providers handle personal information in line with appropriate privacy standards.

Our website may include links to external sites, for which we are not responsible. By using this website, you acknowledge and accept these privacy practices.

For more information, please refer to our Privacy Policy.